Terms & Conditions

These Terms & Conditions constitute a legally binding agreement between you ("Customer", "User", or "Passenger") and ZoyaCab, founded and directed by Meraj Sir, registered under GSTIN 10CVVPA8729A1ZS and MSME Udyam UDYAM-BR-35-0009837.

By confirming a booking through our online platform, telephone hotline (+91 9060066021 / +91 9241197606), or WhatsApp dispatch, you acknowledge having read, understood, and agreed to adhere to these terms.

ZoyaCab provides one-way intercity cabs, round-trip outstation rentals, and airport transfers across all 38 districts of Bihar and connecting states (Uttar Pradesh, Jharkhand, West Bengal, Delhi NCR).

• Transparent Fixed Fare Structure: For designated point-to-point one-way routes (e.g., Patna to Siwan, Patna to Gaya, Siwan to Gorakhpur), fares are fixed as displayed at checkout without return-fare penalties.
• Vehicle Categories: Options include Hatchback (WagonR/Swift/equivalent), Sedan (Dzire/Etios/Aura/equivalent), and SUV (Innova/Ertiga/Scorpio/equivalent). Specific vehicle model assignment is subject to operational availability within the chosen category.
• Tolls, Parking & State Taxes: Unless explicitly noted in your quotation, FASTag national highway toll plazas, airport parking fees, and interstate permit taxes are payable as per actual receipts.

To confirm your ride and reserve a designated vehicle and driver, ZoyaCab provides flexible payment modes:

We understand plans can change unexpectedly. Our cancellation schedule is designed to balance customer flexibility with fair compensation for drivers who hold their schedules:

* Approved refunds are credited directly to the original bank account, UPI ID, or card within 3 to 7 business days as per standard banking clearance cycles.

• Luggage Allowance: Standard sedans and hatchbacks comfortably accommodate 2 medium suitcases. If carrying excess luggage, please select the Roof Carrier Add-on or book an SUV during checkout.
• Pet Travel Policy: Small household pets are permitted when opting for the Pet-Friendly Add-on. Pets must be securely placed in a travel crate or on a protective mat to maintain car upholstery hygiene.
• Passenger Limit: In accordance with Central Motor Vehicles Rules (CMVR), hatchbacks and sedans carry a maximum of 4 passengers + 1 driver. 6/7-seater SUVs carry up to 6–7 passengers. Overloading vehicles beyond authorized capacity is strictly prohibited.

To guarantee the safety and well-being of all passengers and drivers:

• Smoking, consumption of alcohol, or handling illicit narcotics inside the cab is strictly forbidden under Indian Penal Code and Bihar state excise laws.
• Carrying hazardous, flammable, explosive, or unlawful substances is strictly prohibited.
• Passengers must treat driver partners with dignity and respect. Drivers have the right to safely terminate a trip if subjected to verbal abuse, physical threats, or forced traffic violations.

While ZoyaCab makes every effort to ensure punctual pickups and arrivals, we are not liable for journey delays caused by force majeure events, severe fog/monsoon weather conditions, highway traffic gridlocks, political road blockades (bandh), or sudden mechanical breakdowns. In such events, our support desk will arrange the fastest possible replacement vehicle.

Any dispute, claim, or legal proceedings arising out of or in connection with ZoyaCab services shall be subject to the exclusive jurisdiction of the competent courts in Siwan / Patna, Bihar, India.