Cancellation & Refund Policy - ZoyaCab
1. Cancellation Rules
- Free Cancellation: If a booking is cancelled at least 2 hours prior to scheduled pickup time, 100% of any advance amount paid will be refunded.
- Late Cancellation: If cancelled within 2 hours of pickup or after driver dispatch, a nominal cancellation fee (up to Rs. 300) will be deducted for driver fuel and time.
- No-Show: If passenger does not show up within 30 minutes of scheduled time without notification, the ride will be cancelled and advance will not be refunded.
2. Refund Processing
- Approved refunds are credited back to original payment method (Bank Account, UPI, or Card).
- Refunds are initiated within 24 hours and reflect in the customer's account within 3 to 7 business days.
3. Cancellation Support
To cancel a booking, call 24/7 Helpline at +91 90600 66021 or email zoyacab.info@gmail.com.
Booking rules are in the Terms and Conditions.