Privacy Policy

This Privacy Policy applies to all services provided by ZoyaCab ("we", "us", or "our"), operating under Director Meraj Sir across Bihar with registered operational offices in Siwan and Patna. It governs data collected via our website (https://zoyacab.com), mobile interfaces, telephonic dispatch desks, and automated WhatsApp booking systems.

By accessing our platform, booking a one-way or round-trip cab, or communicating with our customer support team, you consent to the data collection and practices described in this document.

To provide reliable point-to-point transportation and manage driver logistics, we collect the following categories of data:

• Customer Identity & Contact Details: Full name, primary mobile number, alternative contact number, and email address for dispatch notifications, trip OTPs, and tax invoices.
• Trip & Geolocation Coordinates: Precise pickup address, destination drop location, intermediate stopovers, airport flight timing (for airport transfers), and travel date/time.
• Transaction & Payment Records: Chosen payment mode (Online Advance, UPI, Net Banking, or Driver Cash Collection), transaction reference IDs, advance amount paid, and balance payable. We do not store raw credit/debit card credentials on our servers.
• Technical & Device Information: IP address, browser type, device identifiers, and referral cookies to optimize booking page performance and prevent fraudulent activity.

We process your personal information strictly for legitimate operational purposes:

We implement industry-standard encryption protocols (SSL/TLS) to secure all data transmissions across our platform. Database records containing phone numbers and booking logs are stored in secure cloud environments with restricted administrative access.

Driver partners receive only the passenger name, pickup phone number, and route coordinates necessary for executing the booked ride. Drivers are strictly prohibited from storing or misusing customer contact numbers for unauthorized post-trip communications.

ZoyaCab does not sell, rent, or trade your personal data to external advertisers or commercial brokers. We disclose essential data only to:

• Assigned Cab Drivers & Fleet Partners: For passenger pickup, luggage loading, and route execution.
• Certified Payment Gateways (e.g., Razorpay, UPI Rails): For end-to-end encrypted advance fee collection and refunds.
• Cloud Communication Vendors: For automated SMS, WhatsApp API dispatch, and digital invoice generation.
• Law Enforcement & Legal Authorities: When formally subpoenaed or required to comply with Indian transport regulations and judicial processes.

As a customer, you hold the right to review, update, or request the deletion of your account records. We retain booking logs for a reasonable duration required to satisfy statutory auditing, tax filing under Indian GST laws, and dispute resolution.

We may periodically revise this Privacy Policy to reflect regulatory amendments or operational changes. Any updates will be published on this page with an updated timestamp.